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Terms and Conditions

Goods supplied are subject to the following Terms and Conditions. In making a purchase you are accepting these terms and if you do not keep to them we reserve the right to close your account.

Acceptance of Order
1) Pobjoy Mint reserves the right to alter the purchase price of any item without notice, but in the event of this happening, applicants will be given the choice of either cancelling their order or paying the increased price.
2) Pobjoy Mint does not guarantee to supply items as ordered but will endeavour to do so.
3) Pobjoy Mint reserves the right to reject any application at its discretion and may introduce a method of selecting applicants for any items for which applications have been received.
4) The terminology of this application is subject to English Law.
5) Pobjoy Mint reserves the right to withdraw any or all items advertised, and in this event, all monies tendered will be returned.

Availability
1) All orders are subject to availability.

Prices and Terms
1) All prices shown are in Pounds Sterling and are exclusive of VAT.
2) Standard payment terms are 30 days nett but Pobjoy Mint reserve the right to change this.
3) All deliveries to the EU will be charged VAT at 20% unless a valid VAT number is supplied.

Despatch
1) Pobjoy Mint endeavour to despatch all goods within 7 working days of acceptance of your order, or by the issue date, whichever is the latter.
2) If a courier is unable to deliver an item to the required address, and this results in the goods being returned to the local Post/Despatch Office, it is the customer’s responsibility to collect the items themselves.
3) It is the customers to check responsibility quantity and quality of all items on receipt, and to notify Pobjoy of and issues within 15 days.
4) Pobjoy Mint reserves the right to change the packaging material used.

Returns and Refunds
1) Returns of faulty goods should be initiated either by email on jwarner@pobjoy.com or by telephone on 01737 818147.
2) We will only accept the return of faulty items and these must be received within 15 days.
3) All items must be complete unless sold in “part”.
4) Photographic evidence of damaged items may be accepted in some cases.
5) For all accepted returns, reasonable postage will also be refunded.
6) Adjustments will only be made for problems raised within the timescale stated above.

The Customer shall not unreasonably nor unlawfully bring the reputation of Pobjoy Mint into disrepute, for example by publishing unfounded negative comments regarding the Mint or its sales items, via social or other media. They should not divulge any business sensitive information that they have discovered and one would reasonably anticipate could act unfairly to the detriment of Pobjoy Mint.